Legal notice

1. Merchant Identification

The OmnioStore website, available at https://omniostore.com/, is owned and operated by:

Trading name: OmnioStore

Legal company name: OMNIO CO S.R.L.

Legal form: Limited Liability Company (SRL)

Registered office: Municipiul Timişoara, Jud. Timiş, Strada Virgil Madgearu, Nr. 17, Camera 1, Biroul 5, Ap. 4

Romanian tax identification number (CUI): 54930223

Trade Register number: J2026039549004

Country of registration: Romania

VAT status: Not registered for VAT purposes under the applicable tax regime.

The company operates its online retail activities in accordance with applicable Romanian and European Union legislation.

2. Contact Information

For inquiries regarding products, orders, payments, deliveries, returns or warranties, please contact us using the following details:

Email: contact@omnio-co.com

Phone: 0724345380

Website: https://omniostore.com

We aim to respond to customer inquiries within 2 business days of receiving them.

Requests concerning returns, warranties and personal data protection are handled in accordance with applicable statutory deadlines and legal obligations.

This estimated response time does not limit any statutory consumer rights.

3. Prices and Payment Information

All product prices displayed on OmnioStore for Romanian customers are expressed in Romanian lei (RON).

Displayed prices represent the final consumer selling prices under the company's applicable tax regime.

The company is not registered for VAT purposes under the applicable tax regime.

Shipping costs are displayed separately before checkout completion, except where free shipping promotions apply.

We accept the following payment methods:

  • Cash on Delivery (COD): cash payment upon receipt of the package.

  • Online Card Payment: secure debit or credit card payments through payment service providers integrated with our store.

The total order amount is communicated to the customer before the purchase is confirmed.

4. Product Delivery

Products are delivered through courier services supported by our logistics and fulfillment partners.

Available shipping destinations, delivery charges and estimated delivery times are provided in our Shipping Policy and during checkout.

5. Returns and Consumer Rights

Consumers generally have the right to withdraw from distance sales contracts within 14 calendar days under Romanian Emergency Ordinance No. 34/2014.

To initiate a return, customers may contact contact@omnio-co.com.

The designated physical return address and shipping instructions will be provided by email after the return process has been initiated.

Exercising the statutory right of withdrawal does not require prior approval from the merchant.

Complete details concerning returns, refunds and statutory exceptions are available in our Returns and Refunds Policy.

6. Statutory Legal Guarantee

Products sold through OmnioStore benefit from the statutory legal guarantee of conformity under Romanian Emergency Ordinance No. 140/2021 and applicable law.

Consumers generally benefit from two years of statutory protection for non-conformities existing at delivery and becoming apparent within that period, subject to applicable legal conditions.

Additional information is available in our Warranty and Product Conformity Policy.

7. Intellectual Property

Original website content, including text, graphics, photographs, logos and promotional materials, is protected under applicable copyright and intellectual property laws.

Unauthorized reproduction, distribution or commercial use of protected materials is prohibited unless permitted by law or authorized by the relevant rights holder.

Materials provided by third parties remain the intellectual property of their respective owners.

8. Personal Data Protection

Customer and visitor personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable data protection legislation.

Information about personal data processing, individual rights and cookie usage is available in our:

  • Privacy Policy.

  • Cookie Policy.

For personal data inquiries, please contact contact@omnio-co.com.

9. Consumer Protection and Dispute Resolution

If you have a complaint regarding our products or services, please contact [CONTACT EMAIL].

We aim to resolve complaints amicably without restricting consumers' rights to contact competent authorities.

Romanian National Authority for Consumer Protection (ANPC)

Website: https://anpc.ro

Consumers may also use applicable alternative dispute resolution (ADR) procedures in accordance with the law.

10. Applicable Law

OmnioStore's commercial activities are governed by Romanian law and applicable European Union legislation.

Relevant legislation includes:

  • Romanian Law No. 365/2002 on electronic commerce.

  • Romanian Emergency Ordinance No. 34/2014 on consumer rights.

  • Romanian Emergency Ordinance No. 140/2021 on contracts for the sale of goods.

  • Regulation (EU) 2016/679 on personal data protection.

This Legal Notice provides general merchant information and supplements the other legal policies published on our website.

11. Updates to This Notice

We may update this Legal Notice to reflect legislative, administrative or operational changes.

The latest version will remain available on our website.