Shipping policy
1. Shipping Destinations
OmnioStore delivers throughout Romania to eligible addresses entered during checkout.
International shipping is offered only to countries enabled in our store, where shipping options and terms are displayed at checkout.
2. Order Processing
Orders are normally processed within 1-2 BUSINESS DAYS after confirmation.
Orders placed on weekends or public holidays are generally processed on the following business days.
During periods of unusually high demand, processing may take longer. Affected customers will be notified.
3. Delivery Times
Estimated delivery after dispatch is 3–5 BUSINESS DAYS.
The overall estimated delivery timeframe, including processing and transportation, is communicated before checkout completion.
Delivery estimates may vary based on the destination, courier availability and transport conditions.
We respect agreed delivery deadlines and all applicable statutory consumer rights.
4. Shipping Costs
Standard shipping costs 18 RON per order unless otherwise stated in a promotion or at checkout.
Free shipping and discounted shipping promotions apply only when the displayed eligibility conditions are met.
The final delivery charge is shown before the order is submitted.
5. Courier Partners
Orders are delivered by courier companies contracted directly or through our logistics and fulfillment partners.
The courier may vary depending on delivery location, availability and the selected service.
6. Order Tracking
Where tracking is available, shipment information will be provided by email, SMS or another communication channel used for order confirmations.
7. Incorrect Delivery Details
Customers are responsible for providing accurate and complete delivery information.
If you notice an error, contact contact@omnio-co.com as soon as possible.
We will attempt to correct the information before dispatch, but changes may not be possible once the parcel has been handed to the courier.
8. Damaged or Missing Parcels
If a parcel arrives with visible packaging damage, we recommend documenting the condition and contacting us.
If your order does not arrive within the agreed timeframe, please contact us so that we can investigate.
Your statutory consumer rights and our legal delivery obligations remain unaffected.
9. Refused or Uncollected Parcels
If a parcel is refused or not collected, please contact us to resolve the situation.
Additional costs may be charged only where legally and contractually permitted.
Refusing delivery does not remove statutory consumer rights.
10. Contact
For shipping-related questions:
Email: contact@omnio-co.com
Phone: 0724345380