Refund policy
At OmnioStore, customer satisfaction is important to us. We respect the consumer rights established under Romanian and European legislation.
1. 14-Day Right of Withdrawal
Under Romanian Emergency Ordinance No. 34/2014, consumers have the right to withdraw from distance sales contracts within 14 calendar days without providing a reason.
The withdrawal period begins on the day the consumer or a designated third party, other than the carrier, receives the product.
For orders containing multiple products delivered separately, the withdrawal period begins when the final product is received.
To meet the withdrawal deadline, you only need to send your withdrawal notification before the 14-day period expires.
2. Exercising Your Right of Withdrawal Online
In accordance with Article 11¹ of Romanian Government Emergency Ordinance No. 34/2014, consumers who purchase products from www.omniostore.com may exercise their right to withdraw from the contract through an online functionality available directly on our website.
Consumers generally have 14 calendar days from the date of receiving the product or, in the case of an order delivered in separate shipments, from the date of receiving the last product, to withdraw from the contract without providing any reason.
How Can You Withdraw from the Contract?
Please visit our dedicated page:
Withdraw from the Contract Here
Complete the online form with your full name, order number, and the email address where you would like to receive confirmation.
To submit your withdrawal declaration, click the "Confirm Withdrawal" button.
Once your withdrawal declaration has been successfully submitted, you will receive an electronic acknowledgment of receipt without undue delay. This confirmation will include the information you submitted, as well as the date and time your withdrawal declaration was submitted.
You are not required to provide any reason for exercising your right of withdrawal.
If you withdraw from the contract, any amounts paid will be refunded in accordance with the provisions of Romanian Government Emergency Ordinance No. 34/2014 and the Return and Refund Policy published on our website.
Submitting a withdrawal declaration online does not require prior approval from our store.
This online withdrawal method is provided in addition to other legally permitted methods of communicating your decision to withdraw from the contract.
3. How to Request a Return
To initiate a return:
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Send an email to contact@omnio-co.com .
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Include your order number, name and the products you wish to return.
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Clearly state your intention to withdraw from the purchase.
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You will receive return shipping instructions and the designated return address by email.
You may also use the withdrawal form available on our website, although using this form is optional.
Prior approval is not required to exercise your statutory right of withdrawal.
4. Return Address
The exact return address will be provided by email after we receive your return request.
This procedure ensures that returned products are directed to the appropriate logistics facility.
We recommend waiting for the return instructions before dispatching products to prevent delays or shipment to an incorrect location.
We will provide the return address and instructions without undue delay so that you can comply with the statutory return deadline.
5. Return Deadline and Shipping Costs
After notifying us of your decision to withdraw, you must send the product back without undue delay and no later than 14 calendar days.
The deadline is met if the product is dispatched before the 14-day period expires.
For standard withdrawals, customers are responsible for the direct return shipping costs, provided this was disclosed before purchase.
For defective, non-conforming or incorrectly delivered products, we will bear the costs of statutory remedies in accordance with applicable law.
6. Condition of Returned Products
You have the right to inspect the product to establish its nature, characteristics and functionality, similarly to what would be permitted in a physical store.
You are responsible only for any reduction in value resulting from handling beyond what is necessary for this inspection.
Opening the packaging or reasonably testing the product does not automatically invalidate your right of withdrawal.
We recommend securely packaging the product and including all available accessories to prevent damage during shipping.
7. Refunds
Following a valid withdrawal, we will refund payments received for the returned products.
Where you withdraw from the entire contract, the refund also includes the original standard delivery charge.
We are not required to reimburse additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard option.
Refunds are processed without undue delay and no later than 14 days after we are informed of your withdrawal.
We may withhold reimbursement until we receive the returned products or proof of dispatch, whichever occurs first.
Refunds are issued using the same payment method as the original transaction unless you expressly agree otherwise and incur no additional charges.
For partial returns, the refund amount will be determined based on the returned products and applicable statutory rights.
8. Defective, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact us at contact@omnio-co.com .
To help us investigate, you may provide:
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Your order number.
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A description of the issue.
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Product photographs, if available.
Photographs are not mandatory for exercising statutory consumer rights.
Where products are non-conforming, consumers are entitled to remedies under Romanian Emergency Ordinance No. 140/2021, which may include repair, replacement, price reduction or termination of the contract, subject to applicable legal conditions.
These rights are separate from the 14-day right of withdrawal.
9. Exceptions to the Right of Withdrawal
The statutory withdrawal right does not apply in circumstances expressly excluded by applicable law.
These may include certain personalized products or sealed goods unsuitable for return due to health protection or hygiene reasons once unsealed, where the legal requirements for the exception are met.
Standard household products sold by OmnioStore, including manual jar openers, are generally eligible for the right of withdrawal.
10. Product Exchanges
If you wish to exchange a product voluntarily for another model, please contact contact@omnio-co.com.
Voluntary exchanges are subject to product availability and the store's communicated conditions.
This procedure does not restrict your statutory rights of withdrawal or product conformity.
11. Contact Information
For questions about returns and refunds:
OmnioStore — OMNIO CO S.R.L.
Email: contact@omnio-co.com
Website: https://omniostore.com/
Phone: 0724345380
Note: The designated physical return shipping address will be provided separately by email after the return process has been initiated.